Call Center Agents have no idea how to communicate!

Hello Telkom, i have upgraded my line to LTE about three weeks ago now and still to this day my LTE has not been activated, i have called everyday twice now for 3 WEEKS and every time i call its a story, the one agent says i must wait 48 hours for the SIM to be activated and another says we must wait 7 working days, its been 3 WEEKS and still no luck with telkom. a few agents have told me that they have escalated the call to the "IT Manager" and "Supervisor"but when we call back the next because it still has not been escalated. in this istuation who do i call because clearly know one knows what the hell is going. @Telkom do you want my business or not ? Wake up people.