TZ
Theresa Z
1 reviews | Active since Apr 2010
05 Nov 2015, 11:06
Call center a cover-up for non-provision of servic
I have had intermittent/no ADSL access since 7 Oct. I pay for a 3,9MB line, and work from home online! <br> I have called 10210, SMS'd 30591, and emailed SEVERAL TIMES A DAY since then (I have nothing else to do, as I can't work). I have ref no 295cwk011115 (latest), and escalation no. 775320. I have spoken to Skulky, Justin, Zinzi, Boledi, Lance, Bianca, and lots more..... <br> All this, but 4 weeks later, and I STILL have NO NET ACCESS!<br> STILL, \due to high call volumes there are delays"<br> STILL"
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
05 Nov 2015, 11:40Hello Theresa Z,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164680.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164680.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Telkom's reply05 Nov 2015, 11:40
Official
Hello Theresa Z,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164680.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164680.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
