Call agents useless and cut the calls.

I need a telkom line as well as a DSL line.<br> <br> I phone the call centre and after 10 minutes they hang the phone up when I am giving my address details.<br> <br> I then use the online chat service. Same thing happens the agent gives no response when I am giving my address details.<br> <br> I then phone call centre again. Call centre then passes the buck and says I should get an SMS which will give me further instructions and hangs up. NO sms has come through.<br> <br> I have also app**** online and have sent them numerous requests to phone me back. I just get a no reply email saying I must phone the call agents??<br> <br> I then go on the Facebook page and again I am told to give my details and an agent will get back to me. Still no response.<br> <br> What must I do now? Clearly there is some serious issues that you have staff who cant capture my details and get me my line.