Call Agents Behavior

To whom it may concern.

It is with great disappointment I write this letter.

I app**** for an LTE line in February on the fabulous data package. This application was done online & the process was stream lined. It is a great offer hence the reason for my application. The agent who contacted me back was very helpful and explain the whole process with a delivery time of 14 working days.

Today is day 14th working day and the package hasn’t left Telkom. I have spoken to four agents today with no assistance, all agent tells me that the package is on delivery which after today if no delivery takes place, it will be over the 14 working period, which is not what Telkom disclosed. I have also contact the courier company and they confirmed that the package hasn’t been dispatch from Telkom. I understand and don’t mine waiting another two days.

My frustration is, today I spoke to a gentlemen who was the second person to assist me and this gentlemen cut the call on me. I would like to raise a formal complaint against this gentlemen for his inappropriate behavior. This is not the way to deal with customers especially after waiting for a very long time before been assisted. All calls are record.

I am not sure if you are correct person to address this situation, if not please forward me to the correct person upon which I will supply all my details to track down the telephone calls.

Thank You for taking time to read my email.

Yours sincerely Rishaad Abdul