Call - 114CTK011215

I noticed late in November that my 10Mb ADSL is not performing as it should. Note that I use it for my home office, so it affects my business.<br> <br> I reported the issue twice, and only received the aforementioned reference on the second attempt. It has been more than 5 weeks now. The line runs at slower than 2Mb - telkom's slowest offering. It is unacceptable.<br> <br> I have tweeted, called, but nothing works. They just reset the ports. Telkom needs to send a technician to the exchange to check the fault.<br> <br> Additionally, are you going to refund me the funds paid for the 10Mb line?!?!?<br> <br> Here is more info: [URL Removed]