Cabling department takes too long to fix a problem

We app**** for the "BIG DEAL" 4 mbps at telkom Alberton on the 29th of January, they booked a technician only on the 1st February 2018 after i phoned in to make a booking for a technician, the technician was there at around 10 in the morning on the 5th of February, he said to us that it is a small cable problem and they should have it shorted out soon and that he will log it to the cabling department, I followed up with new sales on 10213 on the 7th of February and again on the 9 and 10th February, on the 9th they told me that the cable was ordered and they waiting for the cable and on the 10 all she can tell me is that they can not call the cabling department only send an email to escalate the problem, the technician told us its a small 15 cm cable problem and they could fix it easy, I do not understand that we must wait so long just for a 15cm cable and no one can give me more than just its still at the cabling department, the last time we waited for the cabling department we waited 2 months for them to come install the under ground cable and still we didn't have internet so we were working on a "temporary line" and the problem in that area is still not sorted, but that's not my worry, we living in a different area at the moment and i just want our wifi to be installed and up and running, please can someone give me a better answer than just "its still at the cabling department"