1 reviews | Active since Mar 2015
Cables ****** and Telkom couldn't care less
Over the past 3 months my DSL line has been down at least 3 times due to cable theft. The previous 2 time Telkom replaced the cable and service was resumed in 10 days or less. Each time was a \patch"job using temporary cable which hung lower and lower each time. As to be expected the cable was ****** again on the 26 May. I subsequently reported it to Telkom on the 27 May. After several calls to Telkom over the past 4 weeks and being told that the fault has been escalated i am still without any service. After several SMS' saying the fault was assigned to a technician and even one that said service had been resumed no body has even come out to look at the fault and the cable is still hanging cut from the pole.<br> I now phone almost every second day and get the same **** customer service on the other end with false promises that a technician will contact me by the end of the day. I work from home a lot and my internet is my lifeline. Without it i am unable to perform my job as a consequence and spending lots of money on mobile data in the process.<br> It's not just me but and entire street that's out and still Telkom couldn't be bothered to provide us the service we pay dearly for."""
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
