Cables hit by lightening and hanging all over

<p>On Friday 25 November with the bad storm, the lightening hit the telephone cables shuttering all over outside but also inside and damaging my modem and the wall in my house. I reported this matter urgently on the 26th November and they told me the technician would come out, and they would SMS to let me know. I called again on Monday to remind them , 5 days later, I still haven't heard from Telkom as they seem to have no sense of urgency - the consultants are pathetic and cannot help on the phone to escalate the query ! Where is the customer service Telkom ? Do something to improve your service, this is pathetic!!!! - still waiting </p>