Cable theft - no honest answers when services will be restored.

I am aware that cables have been ****** from our local exchange, but it has been more than two weeks i have been without service, and this is unacceptable. I went in to my Telkom Direct store, they checked the status of the fault i logged on GBS, and i was told that technicians are still waiting for the go ahead (from the big bosses) to replace the cables. It may also be that the bosses don't approve, then we sit without service. I expect an honest answer as to when my services will be restored, as this is a breach of contract from Telkom's side. I am from Kimberley, living in the Kenilworth/Ashburnam area.