Cable theft is not Telkoms's business

Thursday morning ******* stole the cable. My 66 year old mom and 84 year old gran is living there. They live in an impoverished area and cannot afford living in an area where cable theft is not an everyday occurrence. I'm willing to pay Telkom to fix the cables so that they have a phone. My mom has been a loyal customer to Telkom for many years, even when there were negative feedback about Telkom in the media. I phoned Telkom Stellenbosch countless of times but their phone is on an automated answering service, even as early as 9am.