eM
emile M

1 reviews | Active since Dec 2011

15 Jun 2016, 08:47

"Cable Theft"

<p>Logged a call to advise no internet connection 6 days ago received references 43BWK090616. </p> <p> </p> <p>After received a bunch of apologies I was advised that the technicians are working on it and was later advised that the outage is due to cable theft. </p> <p> </p> <p>So so tell me how can it take 6 days for technicians to figure out that there were cable ****** and that it will probably take another 7 days to replace them. </p> <p> </p> <p>Cable led theft is a common occurance in South Africa so there should always be cables to replace when it get ******.</p> <p> </p> <p>so now I am forced to pay a full months subscription yet I only had the benefit of 2 weeks.</p> <p> </p> <p>please fix this immediately!!!!</p> <p> </p> <p>regards</p> <p> </p> <p>emile</p> <p> </p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply15 Jun 2016, 09:07
Official

Hi emaculate

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided

We do apologize for any inconvenience we have cause to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,