Cable Technicians/No feedback/Useless

<p>I have had a terrible experience with Telkom. After having 3 years of mostly quiet service and no real issues this past 3 month shave been disasterous. I moved form cape Town to JHB and when I was in the Telkom Store they said it will be an easy and painless move. Telkom will move the line seemlessly and quickly. So I app**** and asked the line be moved on 1 February 2017. To their credit, on 31 January 2017 a technician was there to move my line I was impressed. He then informed me that there was a cproblem with the cable and he would need to refer the issue to teh cable technicians who would sort the problem out for me within a wee. two weeks at the most. I thanked him and waited.</p> <p> </p> <p>After 3 weeks I was still busy with my unpacking and knowing the service in SA I decided to give them some time. I received ZERO contact or follow ups from Telkom. So I called. I was told teh call should have been routed to the cable technicans and assigned to a technician who would contact me soon. Nothing happened. I called back a few weeks later again. Was given the same story and a reference number. Still nothing. No contact whatsoever from Telkom.</p> <p> </p> <p>I called again last week, three months later and still nothing. The operator I spoke to said she was send an email directly to the HOD of the cable technicians and they would be in touch within 72 hours. (Working days I assumed). To date... I've heard nothing. Don't they want my business? I know that my monthly payment will not be much as one person but still, as a custoimer I feel I desrve at least some communication or follow up even if it's to tell me... "We have not forgotten you, we still working on your request". </p> <p> </p> <p>That's why Telkom need competition. As far as I'm aware there is nobody who can provide me the service I need. Cell-C and Vodacom fibre is crazy expensive as well as the Telkom LTE packages. Cheapest is the ADSL 4mbps R599 special they offer which is perfect for me.</p>