SB
Sammy B
1 reviews | Active since Jan 2015
12 Jul 2017, 09:27
Cable replacement
<p>Almost 3 months without connectivity due to ****** 140m cable. Problem is just escalated each time. Apparently Telkom no longer replaces ****** cables, this I got from a call centre agent but it could not be confirmed. I've been credited for June. If only Telkom comes clean and state that they no longer replace cables, then I'll have closure. Just wondering what is the longest time for a fault that's reported, to be resolved.</p>
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
13 Jul 2017, 09:41Hello Samwin
Thank you for taking my call.
The query has been escalated to management for a progress update.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply13 Jul 2017, 09:41
Official
Hello Samwin
Thank you for taking my call.
The query has been escalated to management for a progress update.
Regards
Noleen
Telkom Social Media Team.
Best regards,
SB
Sammy B's updateReviewer Update
13 Jul 2017, 11:43Hi Noleen
Thanks for feedback and chat.......hopefully something will happen.
Kind regards
SB
Sammy B's update13 Jul 2017, 11:43
Reviewer Update
Hi Noleen
Thanks for feedback and chat.......hopefully something will happen.
Kind regards
SB
Sammy B's updateReviewer Update
15 Jul 2017, 09:25Hi Noleen
I got home yesterday and the cable was up....surprise.....surprise.... unfortunately there's still no connection. So the waiting starts all over again.......
SB
Sammy B's update15 Jul 2017, 09:25
Reviewer Update
Hi Noleen
I got home yesterday and the cable was up....surprise.....surprise.... unfortunately there's still no connection. So the waiting starts all over again.......
SB
Sammy B's updateReviewer Update
19 Jul 2017, 15:25Hi Noleen
Just reporting that my service was fully restored yesterday. Thanks for your assistance. Now to tackle the billing issue.....
SB
Sammy B's update19 Jul 2017, 15:25
Reviewer Update
Hi Noleen
Just reporting that my service was fully restored yesterday. Thanks for your assistance. Now to tackle the billing issue.....