Cable repairs taking forever.No voice line or adsl

To be honest, ours probably isn't the worst experience (yet), but still 5 days later we're still without phone or internet access. I understand that this is not telkom's fault and that we're experiencing a bulk cable fault (or theft), but being in a position where telkom can't tell you how long it will take is very frustrating. We might conceivably have to wait weeks for them to fix it. Despite how helpful the call centre staff are,they have no mechanisms in place to track the progress of the technicians. All they can do is escalate and send notices and I'm pretty sure that those are just token actions. Honestly if we were some large business we'd have gotten our problem fixed prompt. Heck I'm sure that even telkom internet customers will get their lines fixed before we ours will get seen to. I hope we don't also get the dreaded and unspecified "Upgrades in your area" notice aka "You"ll die before we get to you" It's very frustrating not being able to use the services you paid for and then having to pointlessly spend money on data from mobile price gougers. Not your fault but terrible service. Doubtless the problem is compounded by an aging network with very few technicians/corporates desire to subcontract to save a few bucks. This is why companies like this shouldn't have monopolies. Once you're stuck with them they don't need to care about hoe badly they treat you.