Cable repair delaying building project

On Wednesday the 17th of February I reported (reference 693CWK170216) that our Telkom cable leading to our house was completely severed by our builders. The cable lies exactly in a trench where a wall is being built. Telkom could not indicate at the time when a Technician would be assigned. Our own electrician temporarily repaired the broken cable; however the cable remain exposed, which resulted in us not being able to finish pouring concrete into the building trench. On Friday a call centre agent told me that a Technician had been assigned and that the line would be repaired by Saturday 11am. No one came and no one called. On Monday I received a call from a technician, Willem, who told me that he had referred the fault to the Cabling division and that the cable needs to be replaced entirely. He indicated that they would attempt to repair the cable on the same day (Monday 22 February). No one came to repair the cable on Monday or Tuesday. On Wednesday the call centre indicated that the line is being tested remotely, to which I indicated that they will find no fault due to the temporary repair of the cable by our electrician; however that the cable remains exposed. Esc ref f212481