Cable fault - 'supposedly'
<p>My line (landline + ADSL) has been down for the past 3 weeks. I have contacted Telkom 7 times and escalated the matter. Everytime I get the same response - 'There is a cable fault. A technition has been assigned and will get back to you'. No one can give an ETA. No one can give more information. This is becoming a joke. What do I do to get someone to attend to the issue and provide some proper feedback??</p> <p>I now have to resort to paying for mobile data bundles for work which is costing me a fortune.</p>
HI estee-van-der-walt
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. i have attempted making direct contact on the number provided with no success. Voice mail message left as well. I have escalated the pending fault reference number and generated REF NO : 11998 for the escalation. I have also confirmed that the root cause for the line fault is in fact a 10 underground cable that has been damaged by Vodacom fibre installers as per the attending field technician. I have made contact with the Cable division and await feedback in regards to the state of the cable and if it has already been replaced. I will follow up with you as soon as updated information is provided.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI estee-van-der-walt
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. i have attempted making direct contact on the number provided with no success. Voice mail message left as well. I have escalated the pending fault reference number and generated REF NO : 11998 for the escalation. I have also confirmed that the root cause for the line fault is in fact a 10 underground cable that has been damaged by Vodacom fibre installers as per the attending field technician. I have made contact with the Cable division and await feedback in regards to the state of the cable and if it has already been replaced. I will follow up with you as soon as updated information is provided.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Thanks Keagan, I appreciate your quick response on the same day I raised the issue! As long as I just know what is going on. Not knowing is the worst
Thanks Keagan, I appreciate your quick response on the same day I raised the issue! As long as I just know what is going on. Not knowing is the worst
Still no feedback on cable fault and it is almost a week later...
Still no feedback on cable fault and it is almost a week later...