Cable Fault Not Rectified

Since my fault reported (ref. no: 474CRK290515) on the 29th of May 2015, I still have not Telkom line with zero internet. I am however fully charged. I again phoned 10210 & again my fault was escalated (ref. no: 705150). Two technicians were sent out on different dates, just to verify the same thing, the main cable need to be replaced from the main box in the road to the manhole in our complex & it will be escalated to the cable department. Still no action from the cable department. I am so fed up of talking to a call centre. No one takes personal responsibility. Help.... Help.... Help