CABLE DEPARTMENT COMPLAIN

I reported my faulty line a month ago line was repaired and received a new model. ADSL line is damaged and 2 weeks ago reference ********** 5 they discovered its a cable fault and was escalated to cable department. It's been a month and still don't have internet. Cable department advised its a damaged line which they found the fault. I don't get any feed back called in today and was advised the cable is old and needs to be replaced how long will this take. I have no internet paying for the service and I'm very desperate to have the cable repaired. There is no supervisor in our area to complain this is very bad service seems that your technicians cannot do their work. Should I take the matter up with complains ombudsmen.