Cable department bad service

I reported a problem with my line - ADSL and telephone on 8th August 2017. I was informed that a technician had been assigned to the problem. Since then I have called just about every day to find out the progress, every time I am told that it is a cabling problem and I'm not the only one affected, there's nothing more they can do, it's out of their hands, they cannot contact the cabling department, neither can I, we apologise for the inconvenience, we'll get someone to call you back - still waiting, we're not sure if the cable has been ordered yet. SERIOUSLY!!!!!! If you contact our billing department they'll refund you for the time your line was down........... But only for the Telkom portion, never mind all the data that has had to be used from other service providers..................Why do we pay nearly R500.00 a month just for an ADSL line anyway. I am really tired of not getting any answers and of the pathetic service delivery. How long does it really take to have cables delivered or installed? Telkom your service is appalling. (Dana)