cable damages and no repairs done

More than two weeks ago when we moved into our new residence, when Telkom's technician came out to install the new line, it came to light that he cannot pull the line through as our cable has been damaged. Further investigation lead to the revelation that the manhole where the cables are has been damaged due to feet deep muck and tree and/or plant roots. Therefore the manhole needs to be cleaned and the damaged line fixed. Since then we have been sent from pillar to post. Now there is an allegation that the line has no fault on it.<br> My mother is 72 and in dire need of her landline and internet access. How is it possible that such a dire situation can not be tended too? all they need to do is to come clean the three manholes and fix the cable. Yet this seems impossible to do.<br>