Cable damage not fixed for over 2 weeks!

<p>Just over 2 weeks ago our internet just suddenly switched off! After phoning Telkom at least 6 times, they sent a technician out(which took another 3 days). The technician told us that it isn't the router or the internet, but the underground cable was damaged during maintenance that Telkom did in my area ( I live in New Redruth,Alberton). </p> <p> </p> <p>Numerous calls later they assigned it to the cables department and since then, it hasn't been fixed and we have heard nothing. For the past 2 weeks I have tried phoning and asking what is going on, they simply say "we understand your frustration, we will escalate the fault". This is honestly GARBAGE SERVICE! </p> <p> </p> <p>Almost 3 weeks have passed and still nothing has been done, I even went to the exhange personally and spoke to a lady by the name of Anna, she told me the problem would be fixed within a day. Well guess what? at the time of writing this it has been 2 days since I spoke with her. Can Telkom not see how frustrating this is? Why am I forced to pay for a service that I don't recieve? I NEED THIS SORTED OUT IMMEDIATLY! This cannot go on, I work from home and am losing money daily(yes I know about the intergrated sim, it's the slowest internet in the world). Telkom destroyed my cable and won't even repair it.</p> <p> </p> <p>GARBAGE SERVICE.</p>