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I need to document my disappointment with Telkom. Information provided over the telephone is simply unreliable and not true. I was told delivery of my new wireless phone would be between 2 - 3 weeks, and that I WILL be called 2 days prior to delivery as requested by myself. Delivery was less than 1 week, and I received NO PRIOR notice of delivery, only a SMS on the morning of delivery for delivery between 8 - 5. I work, what arrangements can I make? I called TELKOM, only to be told I need to contact the freight delivery co, which I did - and the eventual response is another SMS - delivery between 8 - 5. I should be at work. Telkom simply don't care, tell their customers what they want to hear just to get rid of the call, who cares. How can workers be so blind and not realize the implications and ripple effect of poor unreliable and untrue communication?