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Aneesa Taliep-Behardien

1 reviews | Active since Feb 2017

24 Feb 2017, 20:47

C****st service ever

<p>In November 2016 I went to Telkom in Pinelands Mutual Park for a contract for a phone anda wi-fi router.i get 30mins lunch so I was in a rush.a Laaiq Philander was all too happy to make a sale and didn't worry that I was always in a rush and never gave me all the info even via email. I got billed R150 extra last month because he set my limit for R500 and u was not even asked about this. I went to ask about it and they tell me it is compulsory for the first month that the limit is R500 but my colleague who has the exact contract as me,didn't get billed as I did and her limit is R10 and she receives statements every month and I haven't even received 1.sales people are so quick to make a sale but after that then they don't care about you. I am not a happy customer and the staff at Telkom don't care.</p>

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Replies (2)
Telkom
Telkom's reply25 Feb 2017, 12:39
Official

Hello Aneesa1123

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply27 Feb 2017, 11:33
Official

Hi Aneesa ,

Thank you for making contact with us.

Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.

Your reference number: ***8

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,