Bye Bye Telkom

On November 29th I upgraded my contract with Telkom via the call centre. I was advised the device would be delivered to me at my work place. I received the tracking number, the phone was despatched on December 2nd. A few days later I received another sms saying the phone could not be delivered and will be sent back to Telkom. The courier company could not explain it to me why the phone was sent back and referred me to Telkom. After calling for over 2 days i was told their systems are offline and no one could assist me. Eventually I was given an e-mail address (***) to send my query, which I did on Fri 2019/12/06. To date I have not received a response. On Tue 2019/12/10 i sent a query to *** to which I was responded that the device was going to be re-issued. A week later, no new tracking number was sent and no further information communicated to me. On 17 December I requested the upgrade to be cancelled as I would go in store to get assistance. On Sun 2019/12/29 I went into the Galleria Mall store and signed for the upgrade. I was told that there are currently no devices in stock but I would probably receive the device within that week. I called the store and was diverted to yet another call center, the lady assured me she would get someone from the store to call me. . No messages, no calls from the store to date. I went into the store on Thurs 9th and was told no stock has been received. So, today the 13th of January I am still without a device, no communication from anyone at the store. To say I am disappointed would be an understatement. I am now going to cancel this upgrade and I will be moving to another service provider.