****** BY TELKOM.

I have repeatedly complained that I app**** for fibre at the end of last year. I took an option of R499.00. When I received my bills I was on a 579.00 plan. I took my time and complained and sent emails and was I was sent from pillar to post going to CallCentre and to billing departments. I asked for manager, and he wasn't helpful either. I was told to pay what was due because that is exactly what I had already enjoyed. I tried to argue that is not the benefit I had opted for. I can't be held liable and be told that I have already enjoyed the benefit as I was not aware that I was not on the plan I had opted for. I involved that person who assisted me to get the fibre and after some follow up the bill came with a further inflated bill I was upgraded to R854 witout my knowledge while my affordability and need were only 499. No one seems to bother or to respond my query and plea. I cannot be directed to the correct department. There is absolutely no TFC and nobody seems to care for the customer's needs. You waste so much time trying to express your frustrations and end without any assistance. The agent that assisted me has been trying to escalate and keeps saying he has logged an incident and he is not allowed to give us the management contact details. worse part they have handed me over as each time I pay what I have app**** for I will get a shortfall as I am billed incorrectly. This is continuing another person might find themselves in the same trap that I am in. I am in a deep end when I need to swim my way out and there is absolutely no empathy and no sense of urgency in resolving my query.