By far the worst customer experience i ever Reciev

Went to Telkom the beginning of October2015 to cancel one of my contract a lady by the name of Bianca Delo case number ***3 contacted me on the 30th Oct to finalist the cancellation. On the 3rd of November and i upgraded the other number and also logged a case on that same day cause i was billed for both the numbers the one i cancelled and the one i am suppose to upgrade with...On the 4th of November 2015 i received an email from the HVC Support dept ref number ***7 stating that they wil credit my telkom moblie account with the amount of R1409.13 which they did credit my account but not with the full amount... i Recieved my bill for Dec2015 and the amount brough forward from November 2015 was never changed cause the case i logged on the 4th November2015 was for the fact that i am not suppose to pay for those to devices cause botg of them served the full 24 hour term i then cancclled one and upgrade the other... <br> On that upgrade i did i was also billed for November month which i paid for and billed again for December 2015 and i still have not received the device. Countless time i contacted the branch in Bloemfontein at the waterfront i spoke to 3 of the staff there Mpho