By far the worst company in South Africa to deal with

How long do I have to wait for feedback, it's been 3 months and I get nothing from Telkom but reference numbers or a response that "the query is going to be attended to". Telkom is too quick to ***** money which is not their's. Charging me for two contracts that I did not sign up for is a ******** offense, stole another R822 from me this month. The store can't reverse this they say they can't see it on their system, the call center is wasting my time on hold. The service from Telkom is unacceptable