Buying data that doesn't exist....

I bought 5G data for R301 on the 25th of April 2018 via the Telkom mobile app which I usually do from month to month and it appeared that telkom had system problems on that day. I registered a query after realizing that data did not get loaded on to my mobile number which I use for my iPad. The agent I spoke to said she will escalate the matter, days passed and nothing happened, I called in again and the next agent told me she can pick up that there was a query registered on the 28th of April but not escalated and she could not explain why, she also said she will escalate it which she did because for the first time I received an SMS notification with the case number. I continued waiting for the matter to be resolved, after a long wait I received an SMS saying the case has been resolved, but there was no indication of what the outcome is, so no refund and no data and no phone call, and absolutely nothing from Telkom!

I once again called in, and the other agent told me she can see the case has been closed but no reason was stated or noted on her system as to why it was finalized, this happened yet again without telkom notifying me of how the matter is to be resolved. So I asked, what now? Well, I have to escalate this again, I'm sorry for this but you will have to continue waiting for up to 24 hours to get a call from the agent that closed the case to give you an explanation. Up to this day, I'm still waiting hopelessly.

Telkom please keep your data, and just pay my money back. It is almost 2 months later and a Simple purchase of data became a matter which spoiled the experience I had over the past number of years of enjoying using telkom services.

I need my money back, that's all I need from you!!!!!