ST
Sphoxolo T

1 reviews | Active since Sept 2015

02 Sept 2015, 09:15

Buying damage phone

I bought an A3 sumsung on April this year at telkom, a month 2 weeks later the phone has the problem of restarting its self when I use 15 min or longer. I took it back they said it will be taken to repairs to check the problem. I wait a month not having phone they brought it back they say phone has been fixed. 2 days after the phone does same thing it went again to second repairs for same problem. I didn't have the phone again for the whole month the phone is back now but this does same thing. I asked Sharman store manager to give me contact details of Wynand person is dealing with this case, she told me their system can't allow her to get his number I must emailed him I did so but he rep**** he doesn't have contact details. What is that I asked him since the phone it's coming from second time repairs if does same what he will do, he told me I must record the event to get proof how can I record something when you use it restart. I am taking them to court now I will never again having contract with telkom in my life I experienced bad.

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Replies (1)
Telkom
Telkom's reply02 Sept 2015, 09:54
Official
Hello Siphoxolotiwana,

Thank you for taking our call.

Be assured that we will escalate your query to the area manager to provide resolution to your complaint as we have discussed.

We do value your business and apologies for the experience.

Your social media ***.

Regards,
Boitumelo
Telkom Social Media Team

Best regards,