Busisiwe Sibamba and Nokuthula Radebe Telkom mobile 180. Disgruntling service

Telkom mobile debited me double on the first month with no justifiable reason after my upgrade of a pocket router upon calling to enquire was told this is due to insuff funds on my account they requested I send a statement of my account which I did to display that funds were available I spoke to an agent Nokuthula Sindisiwe Radebe and this was brought to the attention of Busisiwe Sibamba whom just ignores clients complaints is this a team leader ? and I was advised that the matter is being escalated to a senior consultant I sent my statement and all required documents. To date telkom has not refunded me for the rejection fee. Telkom is not displaying integrity in their business and I recommend people not to take up their contracts once this contract is over I am never upgrading again with Telkom mobile.