Business Telephone lines down but no help given

We have not been able to make calls from Friday 01 September 2017, I have logged a complain with Telkom ( ********** 41) on Friday 01 September 2017 at 11h00. I did mention to the agent that our office hours are 7h30 to 16h30, she advised that a technician will be sent prior to closing hours however a technician after hours calls to inform my director that he is on his way to repair the fault which my director said offices are closed. On Monday I had the escalated the problem at 11h40 they advised that a tech will be dispatched as soon as possible. however no joy then again, so on Tuesday 05th September 08:35 I called 10217 to speak to a manager I was told that Latoya Ncube the manager on duty will return my call as soon as she is free but i still have not heard from her and its now 06-09 11h25. i called again 05-09 12h30 and spoke to the manager Phelani Juju and he advised that a technician has been dispatched to us however they can't seem to contact the technician from their side. At 15h20 I spoke to Milile Nkoloti and was advised that no tech was dispatched or allocated to us, then at 16h25 Nondumiso Dube advised that a tech will be dispatched but she doesnt have a telephone number to contact him. On 06th September i spoke to Noncobeko Shange at 09h26 and I was told that I logged a fault on the 24th of August and it was resolved on 30th August, however that was not even true then i asked to speak to a manager after waiting 15 minutes, she transferred me to Wasim who stated that he is not obliged to give me his surname as he had given me his name,he advised that he could see my fault logged on the 1st of September and that he doesnt know when a tech will be coming out to sort out the fault, i asked if he could call the tech he stated that the Fault management centre will know so I asked if he could call the centre to find out the time for the tech and he called and thereafter informed me that a tech will be at our offices tomorrow 07-09. I then walked to the nearest Telkom branch at 10h00 and spoke to Kuveshan Govender who advised me that a tech will be here today or tomorrow morning. This is a business but we are without telephone lines for 4 working days.