Business Telephone & Internet Not in Service

It's been a week since we reported the faulty line to Telkom.On the 17/08/15 I spoke to a lady by the name Bridgette and my ref no is 206CRK1708 telling her my lines faulty the phone rings but when I pick up I hear the ringing in the phone and we cant receive or make calls.I also told her I have an ADSL line and its working fine.She logged the call and told me it can take 2-3 days depending on the work load and marked it Urgent.At the end of that day the internet stopped working so I called again on the 18/08/15 and logged that fault and I was told it will be added to the current fault my ref no for that was 87318,it a whole week later and still no communications.How the hell do we run a business with neither communications?First of all it a pain calling the call centre it take for ever for someone to answer,I call from my cell phone and the charges are high is Telkom going to pay my bill?I want my Internet data for this month to be carried over to next month and I want no excuses I'm entitled to it I pay for it!!also am I going to be charged service charges for the period I did not getting a service? Please can someone in a management position call me I want answers!!