Business support - what SUPPORT ?

My email is acting up - unknown to me a large portion of my business e-mails are not being sent. When I became aware of this I phone in - get no assistance - so I go into a branch - they phone a call centre ....no answer. So I google and type email support - 10215 is the number they suggest ... it does not exist . <br> I email support [Email Removed] (this is on my ***** mail server) Monday - get a reference number... hear nothing further..<br> I phone in on Tuesday - get routed incorrectly ... this after 10min of waiting to speak to a\friendly consultant"They cannot find my email or fault ref number on system and route me back to the ...Welcome to Telkom ...<br> It is now THURSDAY ... I have still had no contact from technical support and several long calls to the service centre have either been rerouted or my fault number is not detected . The online fault management system does not recognise the fault number given to me ...<br> This is a business email and its faultiness has cost me professionally and financially <br> I despair ...is it so hard for a tele-comminucations company to actually communicate!!! and have proper systems ??????"""