Business Statement not delivered, services underpaid and services suspended

<p>Hi,</p> <p> </p> <p>We have not received a billing statement from Telkom in the past year. We have to call in to get it sent through to us, and each time we are asked to provide an email address so that it will be sent automatically in future. That future has still not come.</p> <p> </p> <p>I am complaining because last month we made a payment based on our estimates and we were under by R 800, our service has now been suspended. We have not been warned that we have under payed, neither have we been asked to pay R ******* by ********xx.</p> <p> </p> <p>This is completely unfair as we have consistently tried to ensure that we are paid up regardless of process/system failures on Telkom side.</p> <p> </p> <p>I would like someone from Telkom to the following</p> <p>1. Investigate why we have not been receiving statements</p> <p>2. Do whatever is necessary to immediately restore out services, regardless of our payment status because up to so far we have ensured that the account is paid up to the best of our estimate on cost</p> <p>3. Test the process/system of statement delivery with me before the next billing cycle so that this does not happen again</p> <p>4. Give me the ability to bypass the call center machine at the next statement reception date, should I not receive it [Accountability]</p>