business phone out 2 weeks

My wife's business phone has been out of order for TWO WEEKS. I put this problem on this site last Tuesday when the problem was 9 days old and was promised URGENT TECH SUPPORT (Ref SM201264). A technician arrived on site at 2 pm on Saturday (4 days late and day 13 of original fault) - tried the phone and then left to check the box. He phoned at 4pm on Sunday when we were far from the business and could not get there. He again phoned this morning to say he had been allocated this problem for the weekend and was now on other work.<br> We want to know: Why was a technician only assigned to the job on DAY 13 of the complaint<br> How can you allocate a business phone over a WEEKEND<br> How can a technician move on having NOT FIXED THE PROBLEM<br> I phoned Telkom this morning and was told it would be escalated (this has been done several times already - Thursday 11th ref 821767) and a technician would be assigned today ON DAY 15 of the complaint.<br> <br> HOW CAN WE EXPECT TO SUCCEED IN BUSINESS IF THIS IS THE SUPPORT FROM GOVERNMENT