Business Lines Suspended Without Cause – No Help from Telkom

We’ve been Telkom business customers for over 15 years with multiple staff lines on fixed R299 and R499 packages, all paid by debit order monthly, and never missed a payment.

Last week, all our lines were suddenly blocked from making calls or using data—despite our account being up to date and the packages not allowing overspending. We've since made over 150 calls to Telkom support, only to be bounced between departments or told the system is down. The online portal fails to provide invoices, and after requesting them directly, we still haven’t received anything. We even made an additional manual R5000 payment — but 7 days later, the lines are still inactive.

This has caused major disruption to our business operations. We urgently need the lines reactivated and clear communication from Telkom.

If unresolved within 48 hours, we will escalate to ICASA.