DK
Deon K
1 reviews | Active since Sept 2017
28 Sept 2017, 09:17
Business line still down 8 days later
My business line went down on 20-09-2017. I reported it and because it is a repeat fault, Telkom assigned it to the same technician who fixed it a month ago. I call them every day and hold for between 18 and 20min while they are looking for an update on the staus, get cut of, then I have to call back, speak to another person, wait 20 min, get cut off and so it repeats every single day. The supervisor Carl who has no surname or number is never available to speak to. Telkom feels nothing for their clients and I am losing money on a daily basis because of this. This is unacceptable and I need my line fixed today! USELESS COMPANY
Helpful (0)
Replies (1)0
Replies (1)DK
Deon K's updateReviewer Update
09 Oct 2017, 12:45Our business line is still dead. Your technician is looking into it as we speak, but that is no guarantee that the phone will be working as this is the 2nd set of technicians... I spoke to a call centre agent who advised me to change over to Telkom's fixed line lookalike product. Been to 4 Telkom Direct Stores already and no-one has any stock??!! I want Telkom to let me know where I can go to find th device I am looking for. Urgently!
DK
Deon K's update09 Oct 2017, 12:45
Reviewer Update
Our business line is still dead. Your technician is looking into it as we speak, but that is no guarantee that the phone will be working as this is the 2nd set of technicians... I spoke to a call centre agent who advised me to change over to Telkom's fixed line lookalike product. Been to 4 Telkom Direct Stores already and no-one has any stock??!! I want Telkom to let me know where I can go to find th device I am looking for. Urgently!