Business line relocation order unfulfilled and no feedback received

I app**** two months in advance for our business line to be relocated and called in regularly to follow up on the order. The consultants assured me each time that the order is being attended to and that the line will be moved prior to our office relocation. We have since relocated WITHOUT a line and still have not received any feedback from Telkom regarding the delay which is a gross inconvenience for our business. It would be very helpful if Telkom could shed some light on the issue so we are not left wondering whether the order is indeed being attended to as matter of urgency and when it will be fulfilled.....