BUSINESS LINE OUT OF ORDER FOR MORE THAN A MONTH

A complaint was lodged on our business line on the 9 December 2015 as the line was dead. We have not been able to run our business without a telephone and are losing business with every day that passes without a telephone. Small businesses are the bread and butter of this country providing much needed jobs, but without a telephone we have lost a months worth of business. Telkom have not attempted to solve our problem at all, we have begged and pleaded to no avail, the one staff member is just as useless as the next. We cannot run a business without a telephone and have run out of patience, we get passed from pillar to post and nobody will take responsibility and solve our problem. I hope TELKOM will explain to our staff members if they need to be retrenched, due to us losing more than a months worth of business, due to not having a phone line. I think another telecommunications company is needed in South Africa as competition to TELKOM, maybe they will wake up and start realising they need to render a service to customers, we are after all paying for service even though the service is non existent. To date 14 January 2016 we still have no phone line that is working.<br>