Business Line Out for 2 Weeks!!!

I logged a fault 2 weeks ago on the 3rd , since then ive called telkom about 6 Times to find out what is happening ,and all i get is that they re escalating it , i then ask to speak to the escalation manager and they refuse to transfer me saying that it is not allowed , today i called and i insisted that i want to speak to an escalation manager and the call center agent cut my call , this happened before as well telkom will charge us with out a doubt for the full month when there line literally hasn't been working for half the month and that's just corporate ******* , taking money from us when you not even supplying us with the service , this is a business line and im loosing sales and customers as they cant call in there orders