Business Line Off for Days - No Reply

Our business ADSL line has been off now for 5 days, I reported the fault with call center Reference number 199CTK271115. I followed up the same day, they said that they will test the line remotely and if the problem is still not repaired they will assign a technician. The next day, they phoned saying that the line is fine, the fault must be with the Modem or Router, a technician will phone Monday morning to arrange a date and time for the repair. Now 4 days later, 15 calls to the call center, and fault tracking on the website no one has phoned. The feedback still says that as Business clients our faults will be addressed as soon as possible as Telkom knows that a business can not go ahead without internet.<br> <br> I am so tired of companies always promising the best products and services but when it comes to faults or comebacks they lack competency and efficiency.<br> <br>