Business line off for 6 days (Telkom)

Our business line has been going off over the last month or so and need to log a fault every time - logged a fault on the fault reporting line that we have no connection last Thursday 10th Sept - battling to get hold of anyone to speak to - 6 days later did a internet fault report follow up -this is what I got.<br> <br> SELF HELP ( Follow up on a fault report)<br> <br> <br> Track a Fault ( Business Phone not working - no line)<br> <br> <br> <br> <br> Required fields<br> <br> Enter Fault Reference Number - 146CWZ100915<br> e.g. 1ZEV180711<br> <br> <br> Current status for Fault 146CWZ100915 : Open<br> <br> <br> Progress Comment<br> <br> Date/Time Wed 16 Sept 2015/ 13.00 hrs<br> <br> <br> Following message sent to ***500: Dear Customer, Fault 146CWZ100915 has been created for Service ID ***466 Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS Thu Sep 10 10:53:09 SAST 2015 (Original Fault report date &amp