BUSINESS LINE OFF FOR 3 DAYS

Our Telkom line has been off since Tuesday morning. This leaves us without a telephone line and without internet access. As this is our company line this is quite damaging for business. When customers phone in our number just rings, and with it being this time of year they assume we are on leave. We are using our cellphones as hotspots to gain access to the internet, resulting in high usage of our data. This comes off our bill and Telkom will obviously not reimburse us for that. When phoning Telkom to follow up they say that it has been handed in with a technician and they will mark it as urgent. From previous experience I know this does not really count for anything.