Business Line not working for more than a month

I have been without a land line from the 23rd January 2016! First reported via the internet ***. Then by phone on the 9th Feb 2016 ***. Got an sms from Telkom to say the line was fixed but if not then I had to phone in. Who has to pay for all this calling in on Cell Phones? Can't speak to someone who can help, just get the call centre. Just not acceptable service!