Business line not moved as agreed

I personally went to the Brakpan walk in customer store in Carnival Mall to arrange to have my business line moved from my current shop to a new location. I have filed in all the forms they gave me, they made copy's of my ID and check on their system that it is still in the same area so to keep the number. I have also asked them to divert my land line to my cell phone so that I do not lose any calls during that time. All was said and done in the store. Land line blocked so that no one can use the line. Walk out the shop very happy UNTIL I started following up on my request. All the time I spend in the shop wasted!!! The person behind the counter did not do anything. Contacted the call centre on the 11 Jan 2016. And they sommer put my line speed up(Ref ***A) for WAT??? Not even was the line diverted. Now 21 Jan 2016 the call centre tells me to go back and speak to the walk in store to sort it out and wait another 14 Days... after I already waited 14 plus days!!!! Not very good customer service.... ALL TALK AND DO NOTHING.