Business line (Fault 38CWK160715)

Hi there,<br> <br> I recently had my new business line installed after waiting 2 weeks from the scheduled date. I logged a fault last week Thursday regarding my telephone lineand internet. I received an sms with my fault reference (Fault 38CWK160715). You guys are so quick to bill me for the installation but when it comes to technical faults the response time is poor. As this is a business line, I can't operate a business without internet and making calls to anyone. <br> <br> Can someone please follow up with this.<br> <br> Regards