Business Line Down since 20 May 2017

<p>Our business line has been down since 20 May 2017. Apparently it is acable fault. Fine, that is all good and well, but when I request for feedback, nothing ever happens. No updates, no phonecalls (as promised). I even have an escalation reference but STILL no joy. What do we have to do to get somebody to take ownership of this matter and resolve it? Our business is suffering because of this.</p>