Business line down for over two weeks and no response

Our main Telkom business line has been down for over two weeks. We phoned Telkom every day to find out progress and have been told every time by the call centre agents that they are running tests and technicians have been assigned to the fault. There is no report back, no progress and we are losing business as a result. The agents inform us every time that we must phone back for an update, which we do to no avail. Reference number: ********** 58 We have been phoning them daily from 15 January to today. Please assist.