Business Line Down 3 weeks- no technician assigned

Our Business Line has been down 3 weeks and still no technician assigned.<br> <br> Every time I speak to the call center they promise either someone will phone me or someone will be sent out.<br> <br> Yesterday for instance the call center said someone would come to our premises - I waited the whole day for a technician but no one came. This morning I get the opposite reply by the same call center - the escalation is still in the process and they cant promise when someone will attend to our problem? <br> <br> After 3 weeks of \I can't promise when"clearly nothing is being done about our case. Please can someone senior intervene and not just rely on a system to send messages that no one gets or takes responsibility for. <br> <br> Fault # 31CRK050715<br> Escalation # 712674"""