Business has line been down for 5 days

Fault Ref 479CWK160415 -Our telephone line went down on Thursday 16 April , apparently due to construction severing the line. We lodged a fault report at 14.00 on that day , and received an SMS to the effect that it would be attended to within 2 days. <br> Subsequently we have established that about 14 businesses have lost their lines - so no telephone or internet.<br> We have been trying to get through to their call centre but just kept holding on - this morning again for 25 min with no answer. <br> As a business , the financial effects are dramatic - the business opposite us sent all their office staff home this morning , so effecting businesses negatively<br>